You can return any item with or without a receipt at any store or by mail for either full store credit (with invoice) or store credit for the lowest selling price within the last 180 days (without invoice).
Macy’s covers the cost of shipping if you use their mailing label available on their site. You can also return to a store for free.
Exchanges currently cannot be processed online. You’ll have to go to a Macy’s store to exchange any merchandise.
If you received a damaged item, go to the Macy’s damaged or defective item contact form and fill it out.
Need a few more specifics on Macy’s return policy?
See the full return policy here.
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