Return Policies made simple.

Macy's return policy presented by Return Saver.

Macy's return policy in 15 seconds or less...

  • Returns can be made at any time after purchase in store or by mail.
  • Return shipping is free by printing a mailing label on site.
  • Exchanges currently cannot be processed online.
  • Defective items can be returned or exchanged in store or by mail.

Time Restrictions

You can return any item with or without a receipt at any store or by mail for either full store credit (with invoice) or store credit for the lowest selling price within the last 180 days (without invoice).

Cost of Shipping

Macy’s covers the cost of shipping if you use their mailing label available on their site. You can also return to a store for free.

Exchange Options

Exchanges currently cannot be processed online. You’ll have to go to a Macy’s store to exchange any merchandise.

Damaged Items

If you received a damaged item, go to the Macy’s damaged or defective item contact form and fill it out.

Need a few more specifics on Macy’s return policy?
See the full return policy here.

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